Contact Us






Contact

How Can We Help?


Whether you have a question about a smart oven, need help choosing the right range, or want to check on an order, we are happy to assist.

Most messages answered within 24 business hours
Reach Us

Choose Your Preferred Channel


Email

support@theprimecellar.com
Replies within 24 hours

Phone

(941) 286-3384

Mon–Fri 9am–5pm EST

Live Chat

Available weekdays during business hours

Usually under 5 minutes
Common Questions

Frequently Asked Questions


How long does shipping take for kitchen appliances?

Orders typically ship within 1 to 3 business days, with transit taking 5 to 8 business days within the Continental U.S. You will receive a tracking number via email once your order ships. For full details, please visit our Shipping Policy page.

Is shipping free on all orders?

We offer free shipping on most orders within the Continental U.S. (excludes Alaska and Hawaii). There is no order minimum required. Every shipment includes tracking so you can follow your appliance from our warehouse to your door.

What is your return policy for appliances?

We want you to be completely satisfied with your purchase. If something does not meet your expectations, please contact our team within the return window outlined on our Returns page. We will walk you through the process and make it as simple as possible.

Can I exchange an item for a different model?

Yes, exchanges are available for items in their original condition and packaging. Reach out to us with your order number and the model you would like instead, and we will coordinate the swap. Please see our Returns & Exchanges policy for full eligibility details.

How do I choose between a smart oven and a gas range?

It depends on your cooking style and kitchen setup. Smart ovens offer precision temperature control and app connectivity, making them ideal for baking and hands-off cooking. Gas ranges provide instant heat adjustment favored by those who enjoy stovetop cooking. Our team is happy to help you decide based on your needs.

Do your smart refrigerators require special installation?

Most of our smart refrigerators use a standard household outlet and fit standard cabinet openings. We recommend measuring your space and checking the product specifications before ordering. If you have questions about dimensions or electrical requirements, send us a message and we will help you confirm compatibility.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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Drop Us A Line


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Availability

Business Hours


Monday – Friday 9:00 AM – 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment To You


Fast Response

Every message is read and replied to within one business day by our dedicated support team.

Secure Shopping

Your personal and payment information is protected with industry-standard encryption at every step.

Free Shipping

Most orders ship free within the Continental U.S. with tracking included on every package.

Easy Returns

Not the right fit? Our straightforward return process makes exchanges and returns simple.

Owned and operated by PURE QUALITY LLC